Withdrawal
Refund Eligibility
Refunds are issued exclusively for digital gift card codes that are confirmed to be non-working or defective. Our team is committed to resolving any such issues promptly and efficiently.
Required Proof for Refund
To process a refund request for a non-working digital gift card code, customers are required to provide the following evidence:
- Screenshot of the Error Message: A clear screenshot showing the error encountered when attempting to use the digital gift card code.
- Visible Account Currency or Account Country: Evidence of the account currency or the country setting to ensure the digital gift card code matches the account's region or currency settings. This can be a screenshot showing the account settings page with the currency or country visibly indicated.
- Account History: A screenshot of the account history indicating that the code has not been applied to the account.
This information is crucial for our team to verify the claim and process the refund accordingly.
How to Submit a Refund Request
If you encounter an issue with your digital gift card code, please follow these steps:
- Collect the required proof as detailed above.
- Contact our customer support team at contact@bamboo-gifts.com with the subject line "Refund Request."
- Include the evidence in your email along with your order number and a brief explanation of the issue.
Our team will review your request and get back to you as soon as possible with a resolution.
Non-Eligible Refund Requests
Please note that we are unable to issue refunds for any reasons other than non-working or defective digital gift card codes. This includes, but is not limited to, buyer's remorse, purchasing the wrong card, or issues not related to the functionality of the digital gift card code.
Contact Us
If you have any questions about our Withdrawal & Refund Policy, please don't hesitate to reach out to us. Our goal is to ensure that your experience with BambooGifts is nothing short of satisfactory.